Support
Last updated November 12, 2026
Turned by Dawn is made by Next Player Up, LLC. If something is broken, confusing or just not right, we want to hear about it.
Email us
A person reads every message. We are a small studio in Virginia, so we answer during business hours, Eastern time, rather than instantly, but every message gets a reply.
It helps if you tell us:
- The platform you play on (Xbox, PlayStation, Steam, Epic Games or another).
- Your gamertag or display name.
- What you were doing, and what happened instead.
- The game version, if you can find it.
- A screenshot or short video, if you have one.
Purchases and refunds
You buy Turned by Dawn through your platform or store, so that store handles payments and refunds. Ask for a refund through the store you bought from: Microsoft Store for Xbox, PlayStation Store, Steam or the Epic Games Store. If you are stuck, email us and we will point you the right way.
Reporting a player
If someone is cheating or abusing other players, report them with the report tools of the platform you play on: Xbox, PlayStation, Steam or Epic. We do not take player reports ourselves. If a platform acts on a report, you appeal to that platform.
Your data
We do not collect, store or sell your personal data. See the privacy policy for the details, and the terms of use for the rules of play.
Community
For news, playtests and other players, join us on Discord. For anything about your account or data, email us instead, so it stays private.
Contact
Next Player Up, LLC
Email: hello@nextplayerup.com
Phone: +1 (540) 583-4083. Email is faster.